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When using technology to provide services, practitioner competence and the well-being of the client remain primary. Social workers who use technology to provide services should evaluate their ability to assess the relative benefits and risks of providing social work services using technology (for example, in-person services may be necessary when clients pose a significant risk of self-harm or injurious behavior, are cognitively impaired, require sustained support by a social worker with whom they have an ongoing professional relationship, or are in crisis).
These professionals should also ensure that electronic social work services can be kept confidential. For example, the information provided by the client should only be accessible by those who require access and that the host of the server used for electronic communication agrees to abide by the privacy policies of the social worker. It is important to respect clear professional boundaries – for example, social workers should be mindful of boundary confusion that may result if they disclose personal information about themselves or others in an online setting to which clients have access.
Besides, they should confirm the identity of the client to whom services are provided electronically at the beginning of each contact with the client (examples include confirming a client’s online consent with a telephone call; providing the client with a password, passcode, or image that is specifically for the client’s use when providing consent electronically).
(NASW, ASWB, CSWE, & CS WA Standards for Technology in Social Work
Parctice. www.socialworkers.org, 2017. Pp 11-12. Adaptado)