According to ITIL version 3,

Q: According to ITIL version 3,

A) change is a problem that has a documented root cause and a workaround | B) single point of contact is a methodology for using service desks and support groups around the world to provide seamless 24/7 service | C) Operational Level Agreement − OLA is an agreement between an IT service provider and a customer. | D) incident is an unplanned interruption to an IT service or reduction in the quality of an IT service | E) Service Level Agreement − SLA is an agreement between an IT service provider and another part of the same organization

457941200369446

Ano: 2016Banca: FCCOrganização: Prefeitura de Teresina - PIDisciplina: Tecnologia da Informação: GovernançaTemas: ITIL Framework | ITIL Version 3

According to ITIL version 3,

Gabarito comentado

Anotações

Marcar para revisão

According to ITIL version 3,

Questões relacionadas para praticar

According to ITIL version 3,

Questões relacionadas para praticar